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How to Raise a Concern or Complaint: A Guide for Parents

Concern or Complaint

 

Informal Step 1 - Contact Class Teacher

 

Where dissatisfied with outcomes, progress to Informal Step 2

 

Informal Step 2 – Contact Deputy Headteacher

(Nursery/Infants – Mrs Westwater)

(Juniors – Mr Nott)

 

Where dissatisfied with outcomes, progress to Informal Step 3

 

Informal Step 3 - Contact Head of Schools

(Mrs Chandler)

 

Where dissatisfied with outcomes, progress to Formal Stage 1 Complaint

 

Formal Stage 1 Complaint: Formal investigation by Mr Gale

(Refer to Complaints Policy)

CEOP Children's Centre
The Federation of Earlswood Schools recognise our moral and statutory responsibility to safeguard and promote the welfare of all pupils. We endeavour to provide a safe and welcoming environment where children are respected and valued. We are alert to the signs of abuse and neglect and follow our procedures to ensure that children receive effective support, protection and justice. Child protection forms part of the school’s safeguarding responsibilities.
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